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Full-Service Maintenance & Support

From $5,225.00 / year

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Description

Support Services

Includes:

  • Dedicated ticketing system to track requests1
  • Regular site health checks2
  • 24/7 Uptime monitoring2

Maintenance Services

Includes:

  • Weekly WordPress platform, theme & plugin updates2
  • Daily database backups; weekly Website file backups
  • Weekly database optimization & revisions cleanup
  • 24/7 Security monitoring2,3
  • 24/7 Client access
  • Detailed monthly report on website performance, security
  • Ongoing email support4,5

 

 


1 Ticketing support available Monday through Friday, during normal business hours. We reserve the right to update support availability at our sole discretion — including, but not limited to bank holidays, staff training, etc.
2 Provider will make every reasonable attempt to remain up-to-date on necessary WordPress security and operational measures. Provider will provide occasional maintenance outside of the scope of this contract when necessary and within reason, at our sole discretion
3 Includes IP lockout, brute force protection, bot scan detection, 2-factor authentication and/or Google reCAPTCHA, password expiration, malware scans, & SPAM removal
4 Client will pay any fees for outside vendors and/or products, as well as services outside of the scope of this offer.
5 Service time available at our most recent hourly rate.

Additional information

Rate

Annual (No Sign-up Fee; 1 Month Free), Quarterly (No Sign-up Fee), Monthly